Shipping Policy

At nansout, we are committed to providing clear, reliable, and customer-friendly shipping services for customers in the United States and France. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

Orders are processed within 1–2 business days after successful payment.
Orders are not processed or shipped on weekends or public holidays.
Processing times may be slightly extended during peak seasons or promotions.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Destinations

We currently ship to the following countries:

United States
France

If shipping is unavailable for your address at checkout, it means we are temporarily unable to deliver to that location.

Estimated Delivery Time

All orders follow the same delivery timeline:

Processing Time: 1–2 business days
Shipping Time: 7–15 business days

Delivery times are estimates and may vary due to factors beyond our control, such as logistics delays, weather conditions, or peak shipping periods.

Shipping Fees & Taxes

All orders are shipped tax-free.
No customs duties, import taxes, or VAT will be charged to customers in the United States or France.
We offer free standard shipping services.

Shipping Carriers

We work with trusted international and regional logistics partners to ensure secure and efficient delivery.
The carrier used may vary depending on destination and package size.

Tracking Information

Tracking information will be provided via email once the order ships.
Tracking updates may take 24–72 hours to appear after dispatch.

If you experience issues with tracking, please contact us for assistance.

Delayed, Lost, or Damaged Orders

If your order is delayed beyond the estimated delivery time, lost in transit, or arrives damaged:

Please contact us promptly
We will investigate the issue with the carrier
A replacement or refund will be offered when appropriate, in accordance with our Return & Refund Policy

Incorrect Address

Please ensure your shipping address is complete and accurate at checkout.
nansout is not responsible for delivery issues caused by incorrect address information provided by the customer.