Return & Refund Policy

At nansout, customer satisfaction is our top priority. This Return & Refund Policy explains the conditions and procedures for returns, refunds, and exchanges to ensure a fair and transparent shopping experience.

Return Eligibility

You may request a return if all of the following conditions are met:

The return request is submitted within 30 days of receiving the item
The item is unused, unwashed, and in its original condition
The item is returned with original packaging and accessories (if applicable)

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

Items that have been used, worn, washed, damaged, or altered
Items returned without prior authorization
Items returned after the 30-day return window

How to Request a Return

To initiate a return, please contact our customer support team before sending any items back:

Email: dootok18@gmail.com

Please include:

Your order number
Reason for return
Photos if the item is damaged or incorrect

Returns sent without approval may not be processed.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
We strongly recommend using a trackable shipping method, as nansout cannot be responsible for lost return shipments