FAQ

1. What products do you sell?

We offer a curated selection of aroma products and decorative lighting designed to create a relaxing and inviting atmosphere in your home. Our products include scented items and lamps that combine functionality with aesthetic appeal.

2. How long does shipping take?

All orders are shipped tax-free and typically arrive within 7–15 business days. Processing time is 1–2 business days after payment confirmation. Please note that delivery times are estimates and may vary due to external factors such as logistics or peak seasons.

3. Do I have to pay taxes or customs fees?

No. All orders are shipped tax-free, and there are no additional customs duties, VAT, or import taxes for customers. We offer free standard shipping.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. Tracking updates may take 24–72 hours to appear. If you have issues with tracking, please contact our support team.

5. What is your return policy?

You may request a return within 30 days of receiving your order, provided the item is unused, unwashed, and in its original condition with packaging. For defective or incorrect items, we offer replacements or full refunds. Please contact us before returning any items.

Email for returns: dootok18@gmail.com

6. How long does it take to get a refund?

Refunds are processed to the original payment method within 5–10 business days after the returned item is received and approved. Processing times may vary depending on your bank or payment provider.

7. What payment methods do you accept?

We accept secure payment methods through authorized gateways, including major credit and debit cards such as Visa, MasterCard, and American Express. Payment is only processed after confirmation, and all transactions are encrypted.

8. Is my personal information safe?

Yes. We take privacy seriously and protect your information according to our Privacy Policy. All data is stored securely, used only for order processing, and is never sold or shared with unauthorized third parties.

9. Can I cancel my order?

You may request order cancellation before the item is shipped by contacting our customer support team. Orders cannot be canceled after shipment.

10. Who can I contact for help?

For any questions regarding orders, products, shipping, returns, or payments, please contact our support team:

Email: dootok18@gmail.com

We are committed to responding promptly and ensuring your satisfaction.

11. Are your products safe and high-quality?

Yes. All products are carefully selected and inspected to ensure they meet quality and safety standards. We work with trusted suppliers to provide reliable aroma products and lighting solutions.